Effective Date: October 01, 2024

At Forder by Digital Innovation, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your information when you use our food ordering platform, 'Forder.'

1. Information We Collect

When you use 'Forder,' we may collect the following types of information:
- Personal Information: Your name, email address, phone number, and delivery address when placing orders.
- Payment Information: Details such as your credit or debit card information, though we do not store payment details. Payments are processed through secure third-party payment providers.
- Order History: Information about the orders you place and your preferences for future recommendations.
- Device Information: Information about the device you use to access 'Forder,' including IP address, browser type, and operating system.

2. How We Use Your Information

We use the information we collect for the following purposes:
- To process your orders: We use your personal information to fulfill your orders and deliver food to your specified address.
- Customer support: To assist with inquiries, resolve issues, and improve our services.
- Marketing communications: To send you promotional materials, special offers, and other communications. You can opt-out of marketing emails at any time.
- Platform improvements: To analyze and understand how our platform is used and make improvements to enhance your user experience.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:
- Delivery partners: To ensure your order is delivered accurately and efficiently.
- Payment processors: To handle transactions securely and efficiently.
- Service providers: Companies that help us with operations such as data storage, hosting, and analytics.
- Legal authorities: If required by law or to protect the rights and safety of our users and platform.

4. Security of Your Information

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. Despite our efforts, no system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

You have the right to:
- Access your information: Request details about the personal data we hold about you.
- Rectify inaccurate data: Correct any errors in your personal information.
- Request deletion: Ask us to delete your personal data where applicable.
- Opt-out: Unsubscribe from marketing communications at any time.

6. Cookies

'Forder' uses cookies and similar tracking technologies to enhance your experience on our platform. You can control or disable cookies through your browser settings, though some features may not function properly without them.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the 'Effective Date' at the top of this policy. We encourage you to review this policy regularly for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: contact@digitalinnovation.ae
- Phone: +971 54 991 7565